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'How are we going?'

Tellus is the fastest and easiest way to understand and improve client and agency relationships

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BUSINESS USING TELLUS

Built for the marketing industry

Become a client-led agency.

Centralise feedback in one place, uncover trends, measure improvements against KPIs over time

Learn about all our features

GET YOUR CLIENT REPORT CARD.

Send us a list of your clients and we'll find out how you score.

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MOBILE-FIRST SURVEY DESIGN.

Done in 60 seconds.

Marketing team shouldn't have to spend hours filling out painful agency spreadsheets. Tellus brings giving feedback into the 21st century with mobile-first survey design that lets marketers give feedback in seconds, not hours.

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RESULTS DASHBOARD.

Client & agency feedback in one place.

Centralise feedback from all your clients/brands/agencies in one place. Uncover trends, measure improvements against KPIs and drive more organic revenue.

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ACTIONABLE REPORTS.

Understand the drivers of client satisfaction

Know with certainty which aspects of agency service delivery has the largest impact on client satisfaction with KPI heat-maps. Quickly identify areas of opportunity and have proactive conversations. Don't leave things to chance.

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FAQs.

What makes Tellus different from other products?

Tellus is fully digital (no more spreadsheets!), the system automatically collects feedback throughout the year, has two-way client and agency feedback and a real-time results dashboard - there’s nothing like it in the industry.

Are there any limits on the number of survey respondents?

Nope. You can add as many survey respondents as you like. However there are additional costs for adding new brands/agencies or new questions.

Do I need to install anything?

No. Tellus is cloud-based. Much like setting up a Gmail account, we can have you up and running with Tellus within minutes.

What is the Tellus One Number Score?

The Tellus one-number score is a powerful number that combines the three most important indicators of client/agency relationship health: Satisfaction, Effort and Advocacy.

Are survey responses anonymous?

Yes. All user information is encrypted and kept separate from survey respondent data. Individual respondents must give permission to have their data made personally identifiable.

How often can we send requests for feedback?

When developing Tellus, marketers told us they wanted to give feedback more often than half-yearly or yearly reviews. Surveys can be sent weekly, monthly, quarterly. You change the cadence up at any time.

Get in touch

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kaleb@utellus.co.nz

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Like 100 business relationship managers
in your pocket.

Mobile-first surveys and beautiful design

Real-time insights into business and project performance

Powerful and easy to understand reports

iPhone with Tellus survey question 1 "how satisfied are you with our performance lately?"

Three quick questions.
Done in 60 seconds.
Feedback made easy.

The Tellus survey application is the fastest and easiest way to give and receive feedback about your most critical business, project and partner KPIs.

Three quick questions

Editable KPIs for business, project, and vendors

Editable satisfaction tags

Comments fields to expand on answers

Two-way feedback

Tellus Results Dashboard showing client satisfaction scores and KPIs scores on a heatmap.

Measure, Track, Improve.
All In One Place.

The Tellus Results Dashboard provides a single location to quickly and easily track and measure client satisfaction, vendor and project performance.

Tellus One-Number score for a top-level performance view

View previous survey scores to track performance improvement

Filter results by departments for targeted insights

KPIs heat-map identifies areas of opportunity

Anecdotal feedback for specific examples of improvement.

Monitor, Improve. Benchmark.

The Tellus Relationship Score Tracker makes it easy to track scores across all surveys, projects and vendors.

Single-view performance tracking

Benchmark project and vendor performance

Identify top performers

Spot improvement areas with score fluctuations

Drive performance improvements with minimum average scores.

"The insight we've gleaned from using the Tellus platform is immeasurably valuable and will inform our client and business strategy going forward. A big thanks to Kaleb and the team."

Ben Partington - CEO

"Tellus empowers us to easily measure client relationships across our entire portfolio of clients and identify key drivers behind client satisfaction. We've used our Tellus client feedback reports in pitch situations to create a point of difference and which has seen us win several new pieces of work."

LEZLIE MEARNS - MANAGING DIRECTOR

"The depth of insight we gained regarding our clients requirements and expectations from us as partners was amazing! We now have a greater understanding of how we can tailor our delivery to fit their needs more appropriately."

FIONA KERR - HEAD OF SHOPPER

INTRODUCING

Saving you time and money while fostering transparency, trust, and collaboration among suppliers, clients and project teams.

Powerful insights

Collect feedback from clients and project teams within minutes and combine with anecdotal feedback to track, measure and optimise performance.

Set and forget.

Automated survey deployment using predefined email schedule to get the true ‘drum beat’ of the working relationship, freeing your teams up to do what they do best.

Client and Partner Alignment

Share real-time insights with clients and project teams. Track key performance indicators. Drill down and identify common themes and create action plans.

Close the loop

Have positive ‘top-to-top’ dialogue with clients, project teams and suppliers. Set goals/action plans based on insights to ensure consistent improvements.

Create high
performing teams.

Use insights to build high performing partnerships and to recognise and reward team members when they’re doing well and spot areas for improve.

No more spreadsheets.

Say goodbye to spreadsheets and lengthy 12 monthly reviews. Leaving feedback can be done in under 60 seconds and unlike half-yearly or yearly reviews, Tellus collects feedback throughout the year.

Frequently Asked Questions

What makes Tellus different from other products?

Tellus is the only product with a singular focus on receiving feedback from internal customers about project health and vendor performance. Tellus is fully digital, collects feedback in minutes throughout the year, has two-way feedback and a real-time results dashboard. Tellus delivers guaranteed results. There’s nothing like it in the industry.

Are there any limits on the number of survey respondents?

Nope. You can add as many survey respondents users as you like. Tellus costs are based on the number of projects you want to track.

Do I need to install anything?

No. Tellus is cloud-based and we can have you up and running in minutes.

What is the Tellus One Number Score?

The Tellus one-number score is a powerful number that combines the three most important indicators of client satisfaction, project health and vendor performance: Satisfaction, Effort and Advocacy.

Are survey responses anonymous?

Yes. All user information is encrypted and kept separate from survey respondent data. Individual respondents must give permission to have their data made personally identifiable.

How often can we send requests for feedback from our clients?

When developing Tellus, clients told us they wanted to give feedback more often than half-yearly or yearly reviews. Surveys can be sent weekly, monthly, quarterly. The cadence can be changed at any time.